Frequently Asked Questions

- What is Elite Pet Wholesalers.com, and who can use? What do you mean by a qualified vendor or qualified retailer? Does it cost anything to order from Elite Pet Wholesalers.com? Are your wholesale prices the same as the vendors? I am a new retailer to Elite Pet Wholesalers.com. How can I purchase products? I am a new vendor to Elite Pet Wholesalers.com. How can I list my products on the website? Do you sell to qualified retailers outside the United States? Is my order information secured during a transaction? Do you sell a retailer's or vendor's business information? How do I pay for my items, and what forms of payment are accepted? How come I can not see prices? If there are any shipping charges, how are they calculated, and is there any other fees or charges? How do I add, remove, or change items? How can I track the status of my order? Can I give special instructions for my order? How do I cancel or change an order? How do returns work? How does the favorites page work? Do you drop ship? Do you have a catalog you can send? 1. What is Elite Pet Wholesalers.com, and who can use? Elite Pet Wholesalers.com is a business to business web portal of wholesale pet products that represents qualified vendors to qualified retailers. 2. What do you mean by a qualified vendor or qualified retailer? Before a vendor is represented on Elite Pet Wholesalers.com, our team researches each vendor (designer, manufacturer or distributor) and their products. We only work with vendors that have high-quality products, excellent order processing, and top-notch customer service. A qualified retailer is a boutique or other independent retailer (e.g. pet spa, pet salon, pet hotel, or gift store). 3. Does it cost anything to order from Elite Pet Wholesalers.com? No, Elite Pet Wholesalers.com is a free service for retailers. 4. Are your wholesale prices the same as the vendors? Yes, vendors have an agreement with us to have the same prices, as they would normally offer, if you went directly to them. We also have some exclusive agreements where prices are the lowest prices you will find from the vendors. 5. I am a new retailer to Elite Pet Wholesalers.com. How can I purchase products? If you would like to order, you will need to fill out the registration form by clicking here. 6. I am a new vendor to Elite Pet Wholesalers.com. How can I list my products on the website? Elite Pet Wholesalers is a worldwide company, and we welcome both United States and international vendors. If you would like to list your products, you need to fill out the registration form by clicking here. 7. Do you sell to qualified retailers outside the United States? We represent vendors world wide, and it is each individual vendor who decides where they would like to sell. Each vendor has their terms and conditions posted, and this will indicate which countries or regions they sell to. 8. Is my order information secured during a transaction? Yes, Elite Pet Wholesalers.com protects buyer's and seller's information from identity theft. During your order checkout, we have put in place appropriate physical, electronic (Secure Socket Layer (SSL) 256 bit data encryption with an active Starfield Technologies Web Server certificate) to ensure that all confidential transactions are protected, and managerial procedures to safeguard and secure your transaction. We take cyber crime very seriously, and we will report all areas of infringement immediately to local, state, and federal authorities. 9. Do you sell a retailer's or vendor's business information? No, we value your privacy, and your information is not sold. 10. How do I pay for my items, and what forms of payment are accepted? You will receive a separate charge on your credit card bill from each vendor where you purchased your products. Each vendor accepts major credit cards. You will need to check each vendor's terms and conditions for the specific credit cards that they accept. 11. How come I can not see prices? Elite Pet Wholesalers.com is a wholesale site, and you must register to see prices. Please click here to register. 12. If there are any shipping charges, how are they calculated, and is there any other fees or charges? Each vendor has agreed to charge you the actual shipping charges. If there are any additional fees or charges or terms, they will be stated in the vendors terms and conditions. 13. How do I add, remove, or change items? We have made Elite Pet Wholesalers.com very easy to use. For any item that you want to add, you just enter the quantity in the box. After you have entered all of your items in the boxes, you can then click the "Add to Shopping Cart" button for each of the product selections, or you can make all of your product selections for the entire page, and then click "Add All Items to Shopping Cart." If you want to remove or change an item, and you are still at the same page where you enter your quantities, you highlight the entry in the box that you want to remove or change, and then you can either re-enter a new quantity or remove the current quantity. If you want to remove items that are in your shopping cart, you can check the remove button for each individual item and then click the "Update Shopping Cart" button to remove. If you want to modify the quantity, you need to highlight the box under the quantity column, type in the new amount and then click the "Update Shopping Cart" button. 14. How can I track the status of my order? Elite Pet Wholesalers.com will send you a confirming email of your order. After a vendor receives your order information, each vendor is required to provide the carrier tracking information in their confirming email to you, after they ship your products. 15. Can I give special instructions for my order? Yes, we have a message box. In this message box, you can add any notes (e.g. if you want faster shipping, etc.) for the order. 16. How do I cancel or change an order? After you have placed your order and you decided that you need to change something or cancel the entire order, you will first need to immediately notify Elite Pet Wholesalers.com by email at Info@ElitePetWholesalers.com. In your email, we will need your name, company name, contact information, order number, what you need to change, or the order you want to cancel. Elite Pet Wholesalers will contact the vendor, and we will do our best to try to accommodate you. 17. How do returns work? Each vendor has his or her own return policies. Each vendor's return policies and procedures will be posted. 18. How does the favorites page work? The favorites page helps you to setup a list of products that you order frequently, so that the next time you come back, you do not have to re-enter all of the same product information. 19. Do you drop ship? Each vendor has different policies. Please review the vendor's order terms to see if they drop ship. 20. Do you have a catalog you can send? Since we are an environmentally conscience company, and our product list changes so fast, we do not publish a catalog. If you have any other questions, please email us at Info@ElitePetWholesalers.com.

What is Elite Pet Wholesalers.com, and who can use?
What do you mean by a qualified vendor or qualified retailer?
Does it cost anything to order from Elite Pet Wholesalers.com?
Are your wholesale prices the same as the vendors?
I am a new retailer to Elite Pet Wholesalers.com. How can I purchase products?
I am a new vendor to Elite Pet Wholesalers.com. How can I list my products on the website?
Do you sell to qualified retailers outside the United States?
Is my order information secured during a transaction?
Do you sell a retailer's or vendor's business information?
How do I pay for my items, and what forms of payment are accepted?
How come I can not see prices?
If there are any shipping charges, how are they calculated, and is there any other fees or charges?
How do I add, remove, or change items?
How can I track the status of my order?
Can I give special instructions for my order?
How do I cancel or change an order?
How do returns work?
How does the favorites page work?
Do you drop ship?
Do you have a catalog you can send?

1.    What is Elite Pet Wholesalers.com, and who can use?
Elite Pet Wholesalers.com is a business to business web portal of wholesale pet products that represents qualified vendors to qualified retailers.

2.    What do you mean by a qualified vendor or qualified retailer?
Before a vendor is represented on Elite Pet Wholesalers.com, our team researches each vendor (designer, manufacturer or distributor) and their products. We only work with vendors that have high-quality products, excellent order processing, and top-notch customer service. A qualified retailer is a boutique or other independent retailer (e.g. pet spa, pet salon, pet hotel, or gift store).

3.    Does it cost anything to order from Elite Pet Wholesalers.com?
No, Elite Pet Wholesalers.com is a free service for retailers.

4.    Are your wholesale prices the same as the vendors?
Yes, vendors have an agreement with us to have the same prices, as they would normally offer, if you went directly to them. We also have some exclusive agreements where prices are the lowest prices you will find from the vendors.

5.    I am a new retailer to Elite Pet Wholesalers.com. How can I purchase products?
If you would like to order, you will need to fill out the registration form by clicking here.

6.    I am a new vendor to Elite Pet Wholesalers.com. How can I list my products on the website?
Elite Pet Wholesalers is a worldwide company, and we welcome both United States and international vendors. If you would like to list your products, you need to fill out the registration form by clicking here.

7.    Do you sell to qualified retailers outside the United States?
We represent vendors world wide, and it is each individual vendor who decides where they would like to sell. Each vendor has their terms and conditions posted, and this will indicate which countries or regions they sell to.

8.    Is my order information secured during a transaction?
Yes, Elite Pet Wholesalers.com protects buyer's and seller's information from identity theft. During your order checkout, we have put in place appropriate physical, electronic (Secure Socket Layer (SSL) 256 bit data encryption with an active Starfield Technologies Web Server certificate) to ensure that all confidential transactions are protected, and managerial procedures to safeguard and secure your transaction. We take cyber crime very seriously, and we will report all areas of infringement immediately to local, state, and federal authorities.

9.    Do you sell a retailer's or vendor's business information?
No, we value your privacy, and your information is not sold.

10.    How do I pay for my items, and what forms of payment are accepted?
You will receive a separate charge on your credit card bill from each vendor where you purchased your products. Each vendor accepts major credit cards. You will need to check each vendor's terms and conditions for the specific credit cards that they accept.

11.    How come I can not see prices?
Elite Pet Wholesalers.com is a wholesale site, and you must register to see prices. Please click here to register.

12.    If there are any shipping charges, how are they calculated, and is there any other fees or charges?
Each vendor has agreed to charge you the actual shipping charges. If there are any additional fees or charges or terms, they will be stated in the vendors terms and conditions.

13.    How do I add, remove, or change items?
We have made Elite Pet Wholesalers.com very easy to use. For any item that you want to add, you just enter the quantity in the box. After you have entered all of your items in the boxes, you can then click the "Add to Shopping Cart" button for each of the product selections, or you can make all of your product selections for the entire page, and then click "Add All Items to Shopping Cart." If you want to remove or change an item, and you are still at the same page where you enter your quantities, you highlight the entry in the box that you want to remove or change, and then you can either re-enter a new quantity or remove the current quantity. If you want to remove items that are in your shopping cart, you can check the remove button for each individual item and then click the "Update Shopping Cart" button to remove. If you want to modify the quantity, you need to highlight the box under the quantity column, type in the new amount and then click the "Update Shopping Cart" button.

14.    How can I track the status of my order?
Elite Pet Wholesalers.com will send you a confirming email of your order. After a vendor receives your order information, each vendor is required to provide the carrier tracking information in their confirming email to you, after they ship your products.

15.    Can I give special instructions for my order?
Yes, we have a message box. In this message box, you can add any notes (e.g. if you want faster shipping, etc.) for the order.

16.    How do I cancel or change an order?
After you have placed your order and you decided that you need to change something or cancel the entire order, you will first need to immediately notify Elite Pet Wholesalers.com by email at Info@ElitePetWholesalers.com. In your email, we will need your name, company name, contact information, order number, what you need to change, or the order you want to cancel. Elite Pet Wholesalers will contact the vendor, and we will do our best to try to accommodate you.

17.    How do returns work?
Each vendor has his or her own return policies. Each vendor's return policies and procedures will be posted.

18.    How does the favorites page work?
The favorites page helps you to setup a list of products that you order frequently, so that the next time you come back, you do not have to re-enter all of the same product information.

19.    Do you drop ship?
Each vendor has different policies. Please review the vendor's order terms to see if they drop ship.

20.    Do you have a catalog you can send?
Since we are an environmentally conscience company, and our product list changes so fast, we do not publish a catalog.

If you have any other questions, please email us at Info@ElitePetWholesalers.com.